Remount Foundation

Equine Assisted Learning for Military, Veterans and Their Families

Privacy Policy

Updated 09/27/17

This privacy statement (also referred to as “Privacy Policy”) explains our privacy practices for our customers who: (1) use our website,, or (2) use our mobile app.

Commitment to Privacy
We respect your right to privacy. We do not sell, rent, share or disclose personal information to third parties without your prior consent, except in the circumstances described in this Privacy Policy. In addition, your ability to make informed choices about the uses of your information is important to us. This privacy statement explains our policy regarding the collection, use, disclosure and protection of personal information. The links below provide detailed information about our privacy practices:

What is Personal Information?
Personal information is information that identifies an individual or that can be reasonably associated with a specific person or entity, such as a name, contact information, Internet (IP) address and information about an individual’s contributions to Remount Foundation.

Collection of Personal Information
We collect the personal information that you provide us, such as when you:
Sign up to donate monies on, online or otherwise; contact us for any reason; participate in a survey or promotion; or sign up for or participate in our various Member Services.

We may automatically collect some information when you visit our website or mobile app, such as your computer’s IP address and operating system, the site from which you linked to us, your site activity, the time and date of your visit, and your purchases. This information may be collected through the use of “cookies” and web beacons (see Online Specifics below). We also receive information from third parties who help us correct our records, prevent fraud, and provide Member Services or special promotions or products (see Member Services below). We may combine any of this information with the other personal information we maintain about you.

Use of Personal Information by Remount Foundation
The personal information we collect is generally used to process your requests or donation transactions, provide you with high-quality service, tell you about opportunities we think will be of interest and administer your account, including distribution of our own surveys and publications. For example, we may:

Alert you about membership opportunities and programs; and provide you with promotional information, such as coupons, offers and product recommendations, or information about Member Services (“Promotional Information”). If you prefer not to receive Promotional Information from us, we make it easy for you to let us know. You may contact us at any time to decline Promotional Information (see Choice below).

Sharing of Personal Information
We share information in these circumstances:

1. Donation Fulfillment
We may provide to third party information as necessary to fulfill a donation you have placed with us. For example, we may provide your address to a merchant processor, and if you pay by a credit or debit card, your card number and sales transaction information are passed to the card processor and/or issuer (including their service providers such as fraud verification services).

2. Member Services
We offer special products and services to our members through third parties (“Member Services”). We may share your name, postal address, email address and membership status, number and type (“Member Information”) with these third parties in order to notify you of their offerings, to determine whether, or at what level, you qualify for the products, offerings or services, and to evaluate new and existing products, offerings or services. If you prefer that we not share Member Information with third parties, you can contact us at any time (see Choice below).

However, if you apply for or request certain products, offerings or services, information you provide will be shared directly with the third parties who will be providing the requested products, offerings or services.

These third parties are required to use personal information we share only to provide the requested services. We are not responsible for any additional information you provide directly to these parties, and we encourage you to become familiar with their privacy practices and policies before disclosing information to them. Information you provide to third parties may in turn be shared with us along with information about your use of the services. In some cases, these third parties may require as a condition of providing services to you that you authorize them to share information with us. If we terminate our relationship with a third party, information you provided to them may be returned to us, and we may provide that information to a new third party offering the same or similar services.

3. Our Contractors
We may contract with others to perform services on our behalf. For example, we might retain a company to process credit card payments, ship merchandise, distribute emails, or analyzes data. If any of these service providers need access to your personal information, we require them to use it only to perform the services for us. We also require that they maintain the confidentiality of the information and/or return the information to us when they no longer need it.

Other Uses and Disclosures
In addition, we may use or disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to protect you, to comply with legal process or authorities, to respond to any claims, or to protect the rights, property or personal safety of Remount Foundation, our Members, our employees or the public.

Protection of Personal and Credit Card Information
We have physical, administrative and technical security measures in place to protect personal information from loss, misuse or alteration while it is under our control. We are required to collect, process and maintain payment card information in accordance with the data security rules adopted by credit card companies such as Visa, MasterCard, Discover and American Express. This means that we do not retain debit card PINs or credit card security codes, and that any time we maintain a credit card number, such as when you create an online account, we must limit access to it and use strong encryption to protect it. Further, when you enter personal information online, that information is encrypted prior to transmission using a security protocol called SSL (Secure Sockets Layer).

We give you choices related to your personal information, and numerous methods to inform us of your decision.

If you do not want us to share Member Information (see Member Services) with third parties, you can write us at: Remount Foundation Customer Service, 5555 Erindale Dr., Unit 100, Colorado Springs, Colorado 80918.

If you do not want to receive Promotional Information (see Use of Personal Information by Remount Foundation), or you are requesting information about Member Services, you can: (a) call our Membership Services representatives at 1-877-822-4443; (b) email us at; or (c) write us at: Customer Service, 5555 Erindale Dr., Unit 100, Colorado Springs, Colorado 80918.

If you do not want to receive merchant promotional emails, you can: (a) call our Membership Services representatives at 1-877-822-4443; (b) email us at or (c) write us at: Customer Service, 5555 Erindale Dr., Unit 100, Colorado Springs, Colorado 80918 (d) click the provided “unsubscribe” link in any email to unsubscribe; If you have more than one email address, you will need to specifically opt-out for each email address. If you receive emails from one of our third party services providers (see Member Services) you will need to specifically opt out of these special purpose emails. There will be an opportunity to do this on the email itself.

Online Specifics

1. Information Gathering and Use
We use cookies. Cookies are small files that are stored on your computer. They enable us to monitor online activity. We use this information to help optimize your shopping experience. For example, we may customize our home page for you, better display pages according to your browser type, and/or deliver customized product recommendations and email. To opt out of these features see Choices. Cookies are not spyware, and Remount Foundation does not collect multi-site data or share information with others that we gather through cookies.

Like most web sites, our servers log your IP address, the URL from which you accessed our site, your browser type, and the date and time of your purchases and other activities. We use this information for system administration, troubleshooting, fraud investigation and communications from Remount Foundation (only).

Finally, we use web beacons to determine when and how many times a page has been viewed. Again, we use this information for our own marketing purposes.

Your browser will accept cookies and allow automatic collection of information unless you change the browser default settings. While cookies are optional for browsing, they are required for registering, logging on, and purchasing items on

2. Links to Other Sites
From our web site you can link to websites of third parties who we allow to offer goods and services to our members or who provide functions and amenities to our site, such as product information and reviews. If it is not clear from the context that you are being directed to a third party site, we endeavor to notify you that you are visiting a site where a different privacy policy applies. In general, any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy. We are not responsible for the content or privacy and security practices and policies of websites to which we link. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.

Apps/Mobile Specifics

1. SMS (Text) Messages
We will send you SMS (text) communications only if you consent to receive them. We may send you information based on your zip code location, but we do not automatically collect any information that discloses your physical location.

2. The Remount Foundation Mobile App
Before we collect or send location-specific information, we will ask for your consent. You may use the app without consenting to this, and you may withdraw your consent by changing your selection within the app. Your general consent to your mobile service provider to allow (or disallow) location-based services does not automatically apply to us.

In general, you do need to provide personal information to use our app. Personal information you provide is subject to this Privacy Policy. In addition, as with any online service, our app automatically collects information such as an IP address, the unique identifier of your mobile device and the URL from which you accessed our app (see Online Specifics). Neither your name nor telephone number are automatically collected. It is not possible to opt out of providing information automatically collected through our apps.

Providers who supply the technology necessary for us to create the app may share in the receipt of automatically collected information. We restrict their use of personal information to the purpose of providing services to Remount Foundation and its members. In addition, you should review the privacy statements published by the participating retail business, your mobile carrier and by your device manufacturer. Either or all of them may automatically collect information (i.e. – if a member utilizes a discount provided by a business, the business may submit future text offers to our participating members).  Remount Foundation does not have access to information you provide to or that is automatically collected by these third parties.

Our apps may provide links to Remount Foundation service providers (see Member Services) and other third parties.

Except as described in this Privacy Policy, Remount Foundation does not sell or share with third parties any information you provide or information automatically collected through our app.

Use of the Web Site by Children
We encourage parents to take an active interest in their children’s use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18, you should not provide information on the www.remountfoundation.orgwebsite or app.

Questions or Concerns
Thank you for reviewing our Privacy Policy. Should you have any questions about this policy, or are experiencing difficulties in using this Site, please contact us:

1. Call our Customer service representatives at 877-822-4443

2. Email us at

3. Write us at: Customer Service, 5555 Erindale Dr., Unit100, Colorado Springs, Colorado 80918

Changes to this Policy
We may change this privacy policy at any time, but will alert you that indicating at the top of the privacy policy the date it was last updated has made changes. We encourage you to review our privacy statement to make sure you understand how your Personal Information will be used. If we make a material change to how we use Personal Information and the new uses are unrelated to uses we disclose in this statement, we will communicate the changes in advance.

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